FAQ
Welcome to BlankedStudios Customer Care.
If you have any questions or concerns, you can find out more about our policies and FAQs below. For further assistance, our team will be more than happy to help. Do not hesitate to contact us via our contact us page.
FAQ
WHAT IS A PRE-ORDER? WHEN WILL I RECEIVE IT?
A pre-order is the reservation of an item that is not yet available for sale, but will be released soon. An estimated delivery date is indicated for each pre-order item on the product page.
If your order consists of both readily available and pre-order items, our Customer Service team will contact you. You will have the option to split the order into two separate shipments or to wait and receive all the items together.You will receive a confirmation email with tracking information as soon as your order is dispatched.
CAN I CANCEL OR CHANGE THE ORDER?
The order can be cancelled within the next one hour by contacting our customer service.
HOW DO I CHOOSE THE PERFECT SIZE FOR ME?
To help you choose your correct size, consult the Size Guide Chart of the item you want. You will find here all the product measurements & the size of the model included. However, if you have any other questions or concerns, do not hesitate to contact us.
I HAVE A STORE CREDIT CODE/DISCOUNT CODE, HOW DOES IT WORK?
If you have received a discount code or a store credit code, simply insert it at the final step of the checkout process: the discount will be calculated and displayed automatically. Please check that the discount has been applied before completing the purchase. Remember to enter the promotional code when the order is finalised as it will not be possible to add it later. If, after checking, your code does not work, contact us.Please note, both discount codes and store credit codes can be used only once.
DO YOU SHIP TO MY COUNTRY?
Yes, we ship worldwide. Please, check our Shipping Policy for more information
ARE TAXES AND DUTIES INCLUDED?
We do not cover local taxes and duties costs for orders outside of Canada.
WHEN WILL I RECEIVE THE TRACKING INFORMATION?
You will receive tracking information once your order is dispatched. You can track your order here.
WHEN WILL MY ORDER BE DISPATCHED?
Orders are dispatched on the same or next business day Monday through Friday, excluding public holidays.Whilst we make every effort to ship your order as quickly as outlined above, delays in shipping during peak trade times may occasionally occur. Peak trade times include special promotions, seasonal sales and holiday periods. If you have questions or concerns, you can contact us.